Exceed customer expectations of on time pakage delivery for over 60 million customers on a consistent basis by improving address quality standards through a satisfactory on time dispatch and delivery service.
SEUR customer success story
For a company like SEUR, specialized in urgent national and international transport, information quality is a highly important issue. Numerous dispatches are sent to thousands of addressees daily; therefore, an incorrect post code may mean falling below internally set quality standards, apart from the higher costs this implicates and business resources required.
The thoroughness of the localization data is vital to provide a satisfactory service, minimizing delivery times.
DEYDE Proposal: benefits
MyDataQ came out as the best option because of its quality ratios and because it also provided an address normalization service for Portugal. Now, with MyDataQ, those addresses which are impossible to locate can be recognized, incorrect ones can be corrected and post codes can be verified and updated.
Such functions enabled SEUR to cut down on the work required to correct addresses manually, improve daily management of routes and decrease errors in allocating delivery routes, along with optimizing keys areas such as Customer Service (reduction in incidences, calls, manual amendments…) and Operations (rise in first-attempt delivery rate and reduction in manual tasks)
Since every year they normalize around 60 million addresses ( this figure keeps on growing), the stability of the tool, the speed of response and the support service provided by DEYDE are key to keep on improving in information processing, with a view to continuously providing better customer service.
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